As a new or continuing student, we know that navigating billing statements, setting up a payment plan, and understanding your options can be overwhelming. This page will help walk you through the billing statement and payment process.
You can check out your real-time statement at any time! Go to “View Current Statement” in your MyUTK account. Real-time means the information in the statement is completely up-to-date any time you login and check.
Understand Your Billing Statement and Payment Options
We want to make sure you understand how your statement works, and the payment options that are available to you!
You can physically come to One Stop to make a payment. Please note that any payment through One Stop has to be processed at another location and will not be immediately posted to your account.
Authorized users (AU) can help make payments for a student account. The student has to first set up an authorized user in their MyUTK account. Instructions for how to do that are below.
Once established as an AU, login to the AU portal. Payment options are listed in the portal.
Authorized users (parents, spouses, family, etc.) can talk to One Stop about financial aid offers, billing statements, payments, verification, and other outstanding requirements needed for payment due date. UT cannot share your financial records with third parties unless you give authorization. Learn more at onestop.utk.edu/authorized-users.
If you receive an excess amount of financial aid or overpay on your balance, the university would issue you a refund. We encourage you to set up e-Refunds in your MyUTK account. This ensures any excess aid or refunds can be quickly deposited in the designated personal bank or financial institution account or added to your VolCard. Please note that some fees are non-refundable. For more information, visit onestop.utk.edu/refunds.
If you have any other questions over payments, please reach out. We’re here to help! Connect with a helpful One Stop counselor at onestop@utk.edu or call 865-974-1111.