Welcome To
One Stop

One Stop Student Services is here to support your experience with enrollment, academic records, financial aid, and making payments as smooth as possible. Our counselors answer questions, provide information and resources, and help you understand your next steps.

Fall 2024 Payment

Payment for Fall 2024 is due on August 9 by 4:30 E.T. Learn more here.

Quick Access to Important Resources

You have questions. We have answers. Here are links to our most frequently visited pages.

Search by Student Type

We want to get you to the information you need. Select your student type below to view customized content based on where you’re at in your Volunteer journey.

Smokey at Football Game

Fall 2024 Payment Due Date

August 9, 2024

Billing and Payment Guide

Students at UT in biology class.

Fall 2024 Second Deferred Payment Due Date

September 30, 2024

Billing and Payment Guide


Can I still file the FAFSA?

Yes, we encourage you to file the FAFSA as soon as possible to be eligible for many types of aid, such as grants and scholarships (including HOPE for in-state students), the Federal Work-Study program, student loans, and more!

As an incoming first-year student, what are my next steps?

We are so excited to welcome you to Rocky Top! Make sure you are checking your UT email daily for important next steps and information from campus. Check out our next steps page here to stay on track!

What is TOTAL Access for course materials?

TOTAL Access is a new VolShop program that offers one flat fee, per term for all required undergraduate course materials, similar to a subscription plan. TOTAL Access was created to reduce the overall costs for each semester’s course materials. Learn more and find FAQs here.

What are estimated additional expenses, or non-billable items?

Estimated additional expenses are things that UT does not bill you for, but that you need to take into consideration when planning your budget and the out-of-pocket costs you may incur. These non-billable items are based on your personal needs and spending habits, and include transportation (gas, car maintenance), personal expenses, loan fees if you choose to utilize student loans, and more. Learn more about billable and non-billable costs (called key costs and estimated additional expenses) here.

How do I make payments for each semester?

There are several ways you can pay your balance each semester. One of the easiest and fastest ways to pay is by logging into your MyUTK account and making a payment there. We encourage you to read about important dates and deadlines and find great resources on our billing page.

What is an Authorized User?

Students can designate Authorized Users (AU) in MyUTK. An AU can talk to One Stop about financial aid, billing statements, payments, verification, and more. AUs also may receive timely communications regarding important dates and deadlines that impact the student.

  • Learn more about how to designate someone as an AU here.
  • AUs can login to make a payment here.