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FAQ

You may have a few questions as you prepare for the start of the semester. Here are a list of our more frequently asked questions.

Fall 2019

UT will generate official statements in MyUTK on August 12. The Bursar’s Office will email students and authorized users when these are ready to view.

Online payments are fast, secure and convenient. Visit onestop.utk.edu/pay to make your payment today. Acceptable online payment methods are electronic check, credit cards  and debit cards. There is a fee associated with paying by credit or debit, but there is no fee for paying by e-check. If you want to mail your payment or an external scholarship check, the address is: The University of Tennessee, Office of the Bursar, 211 Student Services Building, Knoxville, TN 37996-0225.

Not to worry! If your payment was accidentally applied to summer term instead of fall, that’s okay. Your summer balance will display as a negative amount and your fall term should show the same amount as a positive. As long as those numbers equal zero, your balance is paid.

Your financial aid may not be in MyUTK for one of the following reasons:

  • You did not complete a 2019-2020 FAFSA. Visit fafsa.gov to complete.
  • You were selected for financial aid verification and have not completed the process.
  • You have another financial aid tracking requirement that prevents packaging.

If you continue to meet GPA and enrollment eligiblity, your HOPE might be missing due to one of the following reasons:

  • You did not complete a 2019-2020 FAFSA. Visit fafsa.gov to complete.
  • You did not  list UT as your #1 institution with TSAC. The HOPE Scholarship will never pay at UT if your school has not been updated. To update your school with TSAC, go to tn.gov/collegepays.

Refunds for excess financial aid will begin processing the week of August 26. You can transfer available excess aid to your VolCard starting on August 14 in MyUTK.

Beginning August 14, you can transfer up to $1,000 to your VolCard. Follow these steps:

  • Log in to MyUTK
  • Select VolCard Transfer in the My Financials section.
  • Enter the amount you wish to transfer and hit submit.

The funds will be available to use within 24 hours. The last day to transfer funds is August 22 at 4:30pm.

Some students and families may need verification of enrollment at UT. This is commonly requested by insurance companies. We make certificates available to students through our partnership with the National Student Clearinghouse. You can print these official certificates online through MyUTK for free.

Continuing students who do not register until the first day of class will be assessed a $100 late registration fee. If you register after September 4, the fee will increase to $200.

The 2020 admission application will be available the beginning of August at apply.utk.edu.